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Frequent Asked Questions

If you make an hourly booking that ends in a different city from the pickup location, you will be charged for the additional distance it takes the chauffeur to return to their city.

The maximum luggage allowance shown for each booking is based on safety, so we do not recommend exceeding this limit. If you are traveling with more luggage than the allowance, ensure you book enough vehicles to be able to transport all your belongings without going over the maximum capacity. Chauffeurs retain the right to refuse service based on the amount of additional luggage, and excess baggage may also result in additional charges.

To ensure cleanliness and air quality for all our guests, smoking is not permitted in Blacway vehicles. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges.

The maximum for each service class is displayed in booking. These numbers are not absolute as they are based on average luggage sizes. As safety is our highest priority, chauffeurs may decline service if the amount of guests or luggage would make the ride unsafe.

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